Terms & return policy


These terms of use apply to all contracts that you enter into with Natural Cuddles. By placing an order, you accept our Terms & Conditions.


We want you to be happy with your purchase. We gladly accept returns and exchanges.

  • Unwashed, unworn and unpacked, with all labels, clean, neat, not damaged and with the original packaging can be returned within 14 days of original purchase.
  • Credit card & PayPal purchases are refunded only to the same credit card used to purchase the item.
  • Unfortunately, we cannot refund shipping fees.
  • Any product returned outside of the return policy will not be processed.

Conditions of return:

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We don't accept cancellations, but please contact us if you have any problems with your order.
  • Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
    • Custom or personalised orders.
    • Items on sale.

How to return something:

  • For greatest convenience, please contact by e-mail: info@natural-cuddles.com
  • Please allow 2-3 weeks for your refund to be processed. 



After you chose items you would like to buy and click „Confirm Order”, an e-mail confirmation will be sent. We accept PayPal, Visa, MasterCard, American Express. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law.


Natural Cuddles may periodically update these Terms and Conditions including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to these Terms. Please note that Terms only addresses the use and disclosure of information we collect from you on the Website.


The product range is available and prices are valid as long as they are visible on the site and in stock. Indications on the availability are provided during the ordering process. Errors or modifications may occasionally occur in exceptional circumstances and the customer will be informed by e-mail as soon as possible to fullfil the order in the best possible time and way.


The currency used is Euro (EUR) for all countries. VAT is included in all our prices and will be based on the country the order will be shipped to. Please note that all prices and product information on the Natural Cuddles Online Store are subject to change.


⚠️ Please make sure you follow all safety standards while using our products. Do not use this item if it is damaged.

If you have chosen to receive emails from Natural Cuddles, we will offer you advanced notice of sales, new arrivals and other news. Email addresses provided to Natural Cuddles are only used internally for the purpose of sending you communication from Natural Cuddles. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at info@natural-cuddles.com 

Actual colours may vary.  We have done our best to display as accurately as possible. However, because the colours you see will depend on your monitor/device settings, we can not guarantee the 100% color matching with the actual.